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It would be great if ...

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  1. Ability to Disable Profile Pictures in Cirrus Insight v5

    Customer stated: A lot of their users are unhappy because the profile pictures in Cirrus Insight display a picture that they don't want their co-workers to see or it simply shows the wrong person.

    50 votes
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    • Add to SF "Functionality" - Related Record Search

      In the Add to SF - Related Record Search - It would be excellent to be able to click on an option to search the record in either ascending or descending order. For Instance, if there are 10 cases open for a related search to be able to search and click to search newest case first or newest Opp, etc first. This is especially necessary in case view since our company has 20K cases to search and many clients have multiple records (cases) and it isn't pulling the newest first so we lose the ability to find it in related…

      51 votes
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      • Person accounts campaign

        It would be great if you could merge person accounts via a list view/report with campaigns.

        13 votes
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        • The "Details" tab is the default tab.

          Instead of the "Snapshot Tab" being the default tab, make the "Details" tab the default.

          41 votes
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            1 comment  ·  Admin →
          • Sync Internal Events to Salesforce

            Cirrus used to sync these events. In a 2016 update, this feature was disabled. Now we have people getting double booked because "internal events" aren't showing up in Salesforce.

            Please restore the original functionality that was working for all but 39 of your users and give an "option" for those that don't want to sync internal events.

            35 votes
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              started  ·  2 comments  ·  Calendar Sync  ·  Admin →
            • Ability to set default meeting length

              I'd like the ability to set a default length of time when somebody visits my Public Calendar Link. Right now it only defaults to 30 mins but I'd like for my visitors to default to 1 hour instead of 30 mins.

              https://monosnap.com/file/eK60NaeHW1pkemqXSa00glfIGSqsCo

              25 votes
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                planned  ·  1 comment  ·  Book Meeting  ·  Admin →
              • Link Gmail follow-up reminders to cases as you can under "New Task"

                I'd like to be able to link a follow-up reminder that you select in the e-mail UI to a case number like you would when creating a new task on the sidebar.

                Ideally this would allow the follow-up reminder to be tracked in my e-mail thread as well as the case I'm working in. Currently I'd have to create two separate tasks, one for a reminder within my emails, and one to be logged within the case.

                7 votes
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                • Why does view in Salesforce take 2 clicks now?

                  Before the update to the new Gmail extension, you could view in Salesforce with one click. Now that takes two clicks. This is a heavily used feature and adds more friction for me and my team.

                  All the updates are great, but please consider making "view in salesforce" one click rather than two. thanks.

                  16 votes
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                  • Overview of all my support cases with Cirrus per user and a company wide list on Admin Dashboard

                    As the Cirrus Admin I want to know which support cases my users submit to Cirrus and what the status is. Also for myself I want to be able to track where we are on the resolution of support cases, especially when the cases are escalated and it might take multiple weeks for a solution or an answer to come through. Otherwise it is very easy to loose track.

                    12 votes
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                      under review  ·  1 comment  ·  Dashboard  ·  Admin →
                    • Go back to the old calendar

                      It looks like the new calendar which updated yesterday for me, now cuts off my existing calendar appointments so we can't see what was actually taking up that space. Additionally, it only appears to block off the initial 15 minutes so even if I have a 3 hour appointment, it'll only look like the first 15 minutes are taken. It's been making for a very confusing scheduling experience.

                      Screenshot here: http://imgur.com/Q2tVMmu

                      10 votes
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                      • Opportunity/Contact search by a custom field

                        When looking for an existing record in SF through cirrus, please include the feature to search for an Opportunity by a Custom field, which is currently unavailable.

                        11 votes
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                        • Calendar Sync - sync events more than 2 weeks in the past

                          Provide a historical Calendar Sync option

                          7 votes
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                          • Support Dependent Multi-Select Picklists in CI for Google Calendar

                            Although independent multi-select picklists are supported, dependent multi-select picklists are not.

                            10 votes
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                            • Multiple public calendar links

                              Can I have multiple public calendars? Example, next week I am in Denver and then the week after I am in Houston. Can I set up the calendar for specific dates and share with one people in the cities I am traveling to and ask for an appointment? Thanks!

                              40 votes
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                                1 comment  ·  Book Meeting  ·  Admin →
                              • Real-Time notifications for outlook

                                Gmail has this functionality, it would be great if Cirrus Insight for Outlook did as well.

                                3 votes
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                                  1 comment  ·  Admin →
                                • More sorting available in "tracking" and list views

                                  It would be great if I was able to sort within different columns to see who had the most opens OR who hasn't opened my emails at all.

                                  Along those same lines, it would be great to have sortable views i.e. "email sent but not opened" or "email sent with no reply".

                                  Would also like to see a scoring column for "activity score" with 1 point for opens, 3 for replies/clicks, so I can see who is the best to follow up with.

                                  10 votes
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                                    1 comment  ·  Dashboard  ·  Admin →
                                  • drip campaigns

                                    Please please add drip campaign functionality. I need to reach large audiences at scale with conditional & personalized content. Yesware has this and even though I enjoy Cirrus much more, I must have this funtionality so I must move on until you release this feature.

                                    3 votes
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                                      1 comment  ·  Admin →
                                    • The banner across the top of email was collapsible

                                      The banner across the top of GMail is excessive. Would be nice if this would collapse or hide like the dashboard.

                                      17 votes
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                                      • Incorporate custom objects in list views

                                        It would be great great to have the ability to add custom objects to the list view (second tab next to salesforce in the sidebar). Some of us might now use cases, opportunities, etc... but we do have other objects that would be great to be able to access there.

                                        6 votes
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                                          planned  ·  0 comments  ·  Dashboard  ·  Admin →
                                        • Block same day meetings

                                          Currently external users can book a meeting for 10 minutes time which doesn't give our employees much time to prepare! Please can we block same day meetings (Time Trade has this functionality).

                                          9 votes
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                                            planned  ·  1 comment  ·  Book Meeting  ·  Admin →
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