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  1. Track Bounces like Opens and Clicks

    I'd like to be able to track bounces in SF. So if it isn't able to be delivered, it should be tracked in Cirrus.

    25 votes
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      under review  ·  4 comments  ·  Email Tracking  ·  Flag idea as inappropriate…  ·  Admin →
    • Flight Plans open reply rate per person, not per email.

      Would be great to have an option for a "Follow-ID" or similar, having Open/Reply Rate per person... not per email. For example, 10 (unique) responses from 200 emails sent to 100 people should be 10% instead of currently a 5% reply rate.

      2 votes
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        under review  ·  0 comments  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →
      • the Office 365 sidebar were persistent on outlook for mac.

        i must recheck the sidebar with each email. if i click pin, the sidebar doesn't change.

        1 vote
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          0 comments  ·  Outlook Integration  ·  Flag idea as inappropriate…  ·  Admin →

          I know it’s annoying. Unfortunately, we’re at the mercy of what’s supported by Microsoft — and HOW they support it. We’re currently doing some R&D on ways to work around the limitations that Office 365 presents, with respect to the persistent sidebar, and hope to have a solution in the coming months.

        • Change outcomes after chosen

          You should be able to change the selected outcome after it has already been saved. In our case, a Flight was stopped because of an error and an outcome had to be chosen. The outcome that was chosen has a "positive" designation, and it is now skewing the reporting of outcomes.

          1 vote
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            under review  ·  0 comments  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →
          • Public Calendar Link that works in email templates

            I am building email templates for Flight Plans and I'm building them as Salesforce Email Templates. I was hoping to incorporate a "Public Calendar Link" into some of the email templates, but there's no way to do this. In other words, Public Calendar Links are only able to be inserted manually by users. It would be awesome if there was a "Merge Field" that allowed you to create templates that automatically incorporated the URL for the Public Calendar Link of the user sending the email template. Even better if this could somehow be created as a Salesforce email template.

            1 vote
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              2 comments  ·  Book Meeting  ·  Flag idea as inappropriate…  ·  Admin →

              That’s a great idea. We’ve gotten around that ourselves, by adding a custom field on the User object where you can put each user’s scheduling page link. But I like your idea more!

            • 2 votes
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                0 comments  ·  Book Meeting  ·  Flag idea as inappropriate…  ·  Admin →
              • There was an "unsubscribe" button for Campaign emails.

                When I send out emails to a group using the Campaigns feature in Cirrus Insight, it would be great if there was a way for the recipient to be able to unsubscribe or opt out and it be recorded in SF so they were eliminated from future outreach.

                5 votes
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                  under review  ·  0 comments  ·  Email Sync  ·  Flag idea as inappropriate…  ·  Admin →
                • Auto-enable Follow-up was available as a feature

                  I'd like auto-enable to be available as a feature on my cirrus insight. Thank you.

                  13 votes
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                    3 comments  ·  Follow-Up Reminders  ·  Flag idea as inappropriate…  ·  Admin →
                  • Be able to remove entire account from Flight Plan

                    We add 10-20 contacts per account to a Prospecting Flight Plan. When we get to Negotiating stage, I would like an ability (easy button - lol) to easily remove ALL contacts associated with an account from a Flight Plan. So we are not sending prospecting messages to an account we are fully engaged with. Does that make sense?

                    2 votes
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                      2 comments  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →
                    • Automatically add email attachments to Attach

                      It would save time and drive adoption if the Attach/Cirrus extension could recognize if I've added an attachment to an email. Then in Attach Settings I could have the option to "Automatically add attachments I send by email to Attach" or it could prompt me "Do you want to also add this document to Attach" and the doc would be generated with some default settings that I can also set (require email address, etc). You might have to force/offer to add the attachment as an inline link in order to track with Attach

                      1 vote
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                        under review  ·  0 comments  ·  Attachment Tracking  ·  Flag idea as inappropriate…  ·  Admin →
                      • Fix UI to not conflict with Gmail Offline

                        When the Ciurrus plugin is turned on, it covers a number of important button in Gmail Offline (specifically Gmail Offline app), like Refresh, Delete, Archive, etc. I use Gmail Offline all the time when traveling. But every time I do, I need to turn off Cirrus so I can do email. Those are often my biggest blocks of emailing (one the plane between CA and NY), so lots of emails aren't being tracked and reduces the value and usefulness from Cirrus.

                        5 votes
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                          under review  ·  4 comments  ·  Gmail Integration  ·  Flag idea as inappropriate…  ·  Admin →
                        • Advanced Search

                          We log our emails to a custom Projects object. Currently, when we do a search, we search by our identifiers and get 20+ results but unfortunately, it shows all pending, in progress and completed projects. More than needed and since we are limited to 10 results, its cumbersome. Would love the flexibility to define what fields our search results are driven by.

                          25 votes
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                            under review  ·  8 comments  ·  Gmail Integration  ·  Flag idea as inappropriate…  ·  Admin →
                          • Create an "Add All" button to save entire gmail conversation to Salesforce

                            Instead of adding each email to SalesForce individually, I wish I could imply add an entire thread and associate it to an opportunity in one click. It would be great if I could click it again in the future and it would only add the NEW emails in the conversation. (It may also be a cool idea to be able to tag a specific conversation as "Auto Save" once associated to a contact & opportunity. That way I never have to think about it again.)

                            141 votes
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                              9 comments  ·  Gmail Integration  ·  Flag idea as inappropriate…  ·  Admin →
                            • Change color on schedule availibility

                              Change the color of busy times on personal schedule page. It's either light gray(busy) or off-white(available). Can you make busy times like bright red? Clients are having a hard time differentiating between the two and are getting confused.

                              2 votes
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                                under review  ·  0 comments  ·  Scheduling Pages  ·  Flag idea as inappropriate…  ·  Admin →
                              • An in flight indicator existed

                                Right now we have a yellow dot, blue dot to indicate that someone is a lead or contact in SFDC. We do not have anything in the inbox that indicates this person is currently in a flight. Something simple will suffice. I small plane next to their name. I set of wings...something simple. Just to get a good overview by looking at your inbox as to who's responding to a flight email vs a pardot email vs a hand written email. You get the idea.

                                2 votes
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                                  0 comments  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →
                                • Have Yes/No embedded in Email Step

                                  Allow an embedded "Yes/No" option within an Email step. Based on radial button response (Yes or No), a specific text for email is used. For example, in Review and Send, I would like an option that says, "Connected on LinkedIn?" Yes or No. After I check to see if we are connected, I select either Yes or No response and based on the response, CI serves up one email vs. another.

                                  1 vote
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                                    1 comment  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →

                                    Hi Robert. Thanks for your feedback. This is not likely on our near-term roadmap, but I want to see what others in the community say.

                                    I understand the differences you’re looking for, but with the current product, you can have a customer Flight Plan and a Prospect flight plan (or likely multiple of each).

                                  • Ability for Many People to Book Same Time for {Book Meeting in Flight Plans}

                                    I use Book a Meeting in a Flight Plan that is for an event - in this case, a webinar. In the case of webinars, you want many people to be able to book the same time slot.

                                    2 votes
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                                      3 comments  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →

                                      Thanks Robert. I understand what you’re looking for, but Book Meeting — as it is today — isn’t made for this. But I’ll think through it some more.

                                      But for this specific webinar use case, don’t you have a webinar sign-up page that has direct integration to your webinar solution?

                                    • Flight Plan Opportunity Reporting

                                      We currently use Salesforce reports to ensure opportunities have future activities planned. When we use Flight Plan there is no way to report on opportunities that have an activity to are in a flight plan.

                                      3 votes
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                                        under review  ·  1 comment  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Add justification formatting in CI Template Editor

                                        Add formatting options to justify text left, center, or right

                                        2 votes
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                                          under review  ·  1 comment  ·  Gmail Integration  ·  Flag idea as inappropriate…  ·  Admin →
                                        • We could see a flight history

                                          I'd like to know which flights people have been in in the past, what step they were on when the flight stopped etc.

                                          This will cut back on people being put into flights they have already made it through in the past.

                                          1 vote
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                                            0 comments  ·  Flight Plans  ·  Flag idea as inappropriate…  ·  Admin →
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