It would be great if ...

The Office 365 (web, not desktop) version should not have a broken (send and)ATS button when composing an email

RE: OUTLOOK ON THE WEB (browser, not desktop)...

Office 365 (OotW, aka OWA, client) has a button to "Add to Salesforce" during composition (not in v1.0.0.0, which is why we're still stuck using that old version), which doesn't work. It queues the email until another email is ATS'ed, thus queueing that 2nd until a 3rd is added, and so on. Plus, the prior pushed email gets timestamped for the queueing of the next instead of its original timestamp of when it was queued, resulting in unreliable timestamp data. If you don't add an email to SF in days, your added email is MIA for same. Sometimes the backlog queue is more than one email (possibly all send and add emails until a manual ATS is performed?).
NOTE: This is why we downgraded back to 1.0.0.0 last fall, but we need other new features...

This button needs to be gone until MS' APIs properly support ATS during composition (Cirrus Support says it's an MS API limitation). If not universally removed, then it needs to be able to be toggled away via admin dashboard option or by request for a customer/tenant until it works as expected. No way this should be in a production release as-is.

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    Matt shared this idea  ·   ·  Admin →

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